Venue Operations Staff

Job Summary:


The Venue Operations Staff is responsible for assisting with the overall effective operation of Market Place events.  The Venue Operations staff will provide limited oversight of employee and vendor performance issues.  The focus will be on lending support to the Executive Management Team during operations within the property.  The majority of the Venue Operations Staff  time will be spent setting up and tearing down signage and equipment, actively mentoring, training and helping meet company quality standards, and in promoting a positive, enthusiastic and cooperative work environment.


This is a key position for the effective operation of our business; the employee must maintain excellent attendance and be available to work events as scheduled per business need. In order to monitor all assigned locations, extensive and continuous walking and standing are required.  A critical aspect of this position is the employee’s ability to instill a positive and enthusiastic quality to the work environment, consistent with the prevailing atmosphere of the sports and entertainment industry.


Essential Job Functions:


  • Responsible for ensuring set-up within assigned sector has been completed prior to doors.



  • Responsible for ensuring effective operation of location during event: monitors inventory/product levels, anticipates extra stock/product, oversight of employee breaks, sign-in/out sheet, employee meals; ensures facility is clean and ready for guests.



  • Report disciplinary issues, accidents, incidents, illnesses or serious performance issues to Event Manager immediately. The Venue Operations Staff is responsible for supporting staff and volunteers through mentoring and training; disciplinary or on-going performance issues should be deferred to Executive Management Team.


  • Oversee closing of locations in assigned sector; ensure location, equipment are clean; product is properly stored or returned to Commissary. Venue Operations Staff will authorize final closing of assigned locations.


  • Able and willing to cover the function of any open position to assure location is fully operational and company standards of speed of service and guest satisfaction are met; hands-on supervision includes the ability and willingness to assist with cleaning, if required.


  • Responsible for documenting in writing any problems with equipment or needed repairs for assigned locations at the end of the event.


  • Participate in Orientations, New Hire Orientations and LM in Training sessions as needed.


  • Must show demonstrated ability to meet the company standard for excellent attendance.



Knowledge, Skills and Abilities:


  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, business-like and respectful manner which focuses on generating a positive, enthusiastic and cooperative work environment.


  • Ability to speak, read and write in English.


  • Ability to work well in a team-oriented, fast-paced, event-driven environment.


  • Familiar with and thorough working knowledge of all existing locations (geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.


  • Thorough working knowledge of all applicable sanitation requirements, safety standards, etc. pertaining to operations.


  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.


  • Ability to handle cash accurately and responsibly.


Education, Qualifications and Experience:


High school graduate or equivalent.  Supervision and food service experience.



Physical Requirements:








































Note:    The statement herein are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

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